Crossfire ECR1300 Electric Dirt Bike - Blue

Crossfire Motorcycles Warranty/Servicing Conditions:

Please ensure you register your machine at: http://crossfiremotorcycles.com/warranty-registration/ within one week of purchasing

Assembly
Please ensure the product is properly assembled before use. Any Crossfire machine can only be assembled by a licensed mechanic in a licensed workshop. A receipt of payment for assembly may be required when making warranty claims for parts.
 

Servicing
Full service has to be conducted after 1 month of invoice date or after 10 hours of riding, whichever comes first. A receipt of payment for the service may be required when making warranty claims for parts. Your warranty will be voided, if any of these conditions are not met. Your warranty can be voided, if any non-genuine or non-standard part has been fitted to your machine.

All consequent services need to be conducted as per the machine user manual. If in doubt, please contact Crossfire Motorcycles for further information. All receipts of payment for the services may be required when making warranty claims for parts.
 

Operating the Machine
Crossfire Motorcycles Pty Ltd cannot be held responsible for any theft, damage or injury caused whilst operating the machine. Warranty does not cover any loss or damages incurred from reckless use of the machine, accident or collision. The upkeep and maintenance is the responsibility of the driver/rider and should be done prior to using the machine. Please refer to Assembly and Servicing above.

NSW Pre purchase check list (if not in NSW please find local state check list prior to purchase)

Quad Bike Safety – What You Need To Know

Quad Bike Training (NSW list of registered ATV organisations. Please look up in own state.)
 

Postage and Transit Insurance
Products damaged in transit will not be covered unless you have chosen Transit Insurance option ($55) at the time of purchase. If you have paid for Insurance, and you have received any item damaged in transit or missing components, please advise us within 1 week of receiving the product. All claims after 1 week will not be accepted.
 

Warranty Claim
All products are tested prior to packaging and dispatch. We warrant that all products are free from defect, and we will replace or repair any part that proves to be defective, at no charge, when your claim is under warranty.
 

Crossfire ATVs, UTVs, Go Karts and Motorbikes are covered by Parts Only Warranty ranging from 6 months and up to 2 years*.

All vehicles up to and including 250cc (except for 250GT – refer below to point 2) are covered by 6 months warranty, which can be extended to 12 months*
* If 1 month and 6 months services have been done by a Crossfire Dealer – warranty is extended to 12 months for vehicles up to and including 250cc. Please make sure you have proof of services.
All vehicles above 250cc (and including 250GT) are covered by 12 months warranty, which can be extended to 24 months*
* If 1 month and 6 months services have been done by a Crossfire Dealer – warranty is extended to 2 years for vehicles above 250cc (and including 250GT).

Please make sure you have proof of services. If you have any questions about the points above and require clarification, please contact Crossfire office.
 

In case where parts are claimed under warranty, please go to http://crossfiremotorcycles.com/warranty-claim/
 

We will advise if damaged parts are deemed to be covered under warranty, and on exact course of action. In a lot of cases, you will be required to ship any parts that you are claiming under warranty to our office. Please ship Only when advised by us to do so:

Crossfire Motorcycles
Warehouse 9/274-276 Hoxton Park Road,
Prestons, NSW, 2170
attention: Warranty Claims.
 

The part will be examined and tested by our mechanics and replaced, or repaired if deemed faulty. The buyer is responsible for all postage costs of returning any faulty part to us.

If a part has been deemed to be fault free, the customer is responsible for any return postage costs and will be charged for assessment time, at our discretion. Part will be held until these fees are paid. In case that the payment is not received and no pick up is arranged within 1 month, the part will be advertised and then publicly auctioned as per regulatory requirements.
 

Please ensure you understand these conditions before buying.
 

This warranty policy has been created with the aim of providing the best customer service and after sales service in the Australian motorcycle industry.

What payment types are accepted?

VISA | MasterCard | PayPal | Humm | Bank Deposit 

How do I know my card details are secure?

We use Secure Socket Layer (SSL) and payment gateway for all orders placed to ensure the security of your personal card details.
Our secure web pages can be identified by their URL: that begins with 'https://', while standard pages begin with 'http://'.
A padlock or key will also be visible in the bottom right of your web browser.

Go Easy Australia Fraud Protection Security

At Go Easy Australia, we have a fraud protection security procedure in place which may occur to any order placed via our website/s.
Having this in place ensures peace of mind and the highest level of security protection for all our customers who shop with GMX Motorbikes.
A notification email will be sent to you, if your order as become part of this fraud protection security procedure.
Please follow the instructions on the email and call us to get your order processed.

Can I still order online if I don't have a credit card?

Yes, you can use a debit card (VISA or MasterCard) or open a PayPal account or pay via Bank Transfer

How do I get a PayPal account?

Visit the PayPal website www.paypal.com.au and sign-up for an account.

Humm helps everyday Australians Buy Now Pay Later. Our payment plans are great value because humm customers pay no interest, ever!  

Humm is fast and simple to use when you shop: 
Online Simply, select humm at checkout and you will be taken through humm to confirm your payment.
In store, open the humm App and generate a barcode. Simply take this to the checkout with your purchase and they will scan or input the code.

Cancellations

You will need to submit a claim via our support center and the support team will assist you further with your enquiry.
The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.

- A 10% cancellation / restocking fee will apply to all returns & refunds.
- Shipping/carrier costs are non-refundable.
- A claim needs to be placed through the support center and needs to be approved by GMX Motorbikes before the order(s) are returned.
- Your relevant order information must be on the item you are returning.
- If you have placed an order that is currently on backorder or pre-order and wish to cancel the order a 10% termination fee will apply. You can only cancel this type of order if it has not been dispatched.

By consumer law we have the right to not honor a refund or a replacement if the customer simply has a change of mind about the order(s) placed.

Note: For hygiene reasons, some products may not be returned under this policy such as helmets, clothing, safety equipment, etc.