COVID-19

2021 | UPDATE

AUSTRALIA POST

Australia Post is currently experiencing high volumes of parcels through their network and within e-commerce has paused the collection of standard eParcel and Parcel Post collections until Wednesday 6 October. For more information please visit the Australia Post website here: https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause.

If you are based in Australia and your parcel has not been scanned, please note that since the easing of restrictions have come into effect that there are further delays and Australia Post is working on getting your parcel to you as quickly as possible. At the moment please allow an extra 5-7 business days after their quoted delivery date.

Please rest assured that we are working around the clock to get your orders out as soon as possible and deliveries with Australia Post are continuing as usual (including weekends in some areas).

If your delivery is late please submit an inquiry with Australia Post by visiting the following link: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Please have your tracking number ready.

DELIVERY DELAYS

Due to a high volume of inquiries and orders, our team and delivery partners are currently experiencing delays with their distribution services. As a result, we are experiencing long delays with the fulfilments and shipping of our online orders.

This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online. As this relies on our delivery partner to update, there may also be a delay with this information becoming available to you.

We sincerely apologise for this inconvenience and appreciate your patience as we work through this.

CUSTOMER SERVICE

Due to the overwhelming number of inquiries to our customer service team in recent weeks please expect a delay with a reply.

We recommend leaving a message via our Live Chat function, where our team will endeavor to email you back as soon as possible.

Alternatively, you may also email through to ticket@goeasyaustralia.com.au

CURRENT STATUS

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Stock Situation

We are still experiencing a high level of demand and the majority of products will be sold on a pre-order basis. Please note that some items will sell out before they arrive, so we highly recommend pre-ordering and not waiting for items to come back in stock.

Pre-order estimated dispatch dates sometimes will be displayed on each item's product page. Please note that these are approximations and may incur unforeseen delays. If you do not see any estimated dates please feel free to contact us.

Delivery

For delivery time frames, please visit our Delivery Information page

Our current delivery services may be impacted and follow the guidelines below:

Standard Delivery: Please allow up to 4 more extra business days in your delivery for Standard Delivery services. Which include Australia Post, Blue Star Logistics & Toll Ipec Please note that due to COVID -19 delivery drivers are not permitted to enter your home or business, please make sure you are available to accept your items by tracking your order with your tracking number that is provided till your order reaches your location.

Specialised Delivery: Upon request, SAME DAY Delivery can be arranged anywhere from up to approximately 25km radiuses. Same-day deliveries can only occur between 10am - 5pm Monday to Friday.  All bookings must be made before 12pm daily. Once you have booked this service please allow a 4-hour window for delivery to take place.

Please note that due to COVID -19 delivery drivers are not permitted to enter your home or business, please make sure you are available to accept your items by tracking your order with your tracking number that is provided till your order reaches your location.

Please call 1300 766 469 for a quote and or make a booking.

Contact Details

Live Chat Hours: 9am – 5:30pm AEST (If offline, please leave a message and we will respond as quickly as possible).

Office trading hours: 10am - 5pm Monday to Friday

Phone: 1300 766 469 

FAQS

Can I view your products in-store?

To protect the health and safety of our customers and our team, we are temporarily disabling our showroom to the public until further notice.

Do you deliver?

Our Delivery Partners will deliver nationwide, to almost every Australian Address. Enter your Suburb & Postcode in the postage calculator for a shipping price.

How much are delivery costs?

Our delivery costs are based on the cubic weight of the item, and the location you're in. All products will incur a delivery cost and will have a shipping calculator on each product page. Please note that shipping cost calculations on the product page are for one product, one quantity only. For multiple items, your total delivery cost can be calculated in the shopping cart page.

Can I change my delivery address?

If your item has not been shipped, please contact us immediately by calling 1300 766 469

If the item has been shipped with our delivery partner, you will no longer be able to change the delivery address.

What's your return policy?

Please visit our Returns & Refunds, Information Page, for further details.

Can you ship outside of Australia?

We can only deliver in Australia.

Why has the ETA date changed on the website for a product I have ordered?

When you place a pre-order, you reserve stock for the shipment that is shown at the time of placing your order. For certain popular items, we may receive a large volume of pre-orders that will be allocated to multiple shipments.

To ensure that you are entered into the queue of pre-orders, please order as soon as possible.

The ETA of the product I was looking at has changed. Is this due to delays?

Due to the number of pre-orders, the shipment ETA date which was shown at the time has sold out and as a result, the ETA will be changed to the next shipment in the queue and all new orders will be allocated to the next shipment.

How do I keep track of which shipment ETA I am allocated to?

Please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconvenience caused.